How do I get a refund?

The first step is to make sure you read our Refunds and Cancellations Policy. You are eligible for a 100% refund on your booking, with no cancellation fees, for cancellations greater than 48 hours prior to your pick-up departure time.

You are not eligible for any refund on your booking for cancellations 48 hours or less prior to your pick-up departure time.

If something went wrong at the time of travel, please Contact Support to request a refund.

Please note: From the time your booking is refunded, it can take up to 7 business days for the funds to appear back into your method of payment. This delay is due to time frames around credit card service providers.