Do you offer refunds?

Yes, we offer a full refund if you cancel the bookings more than 24 hours before travel time. See: How can I cancel a booking.

If you are requesting a refund after travel time due to a failed pick-up by a transfer company, please contact us here detailing the following:

  • meeting instructions as followed by the passenger/s
  • whether the passenger/s made any attempts to contact the transfer company and;
  • any additional information regarding the issue

We will then contact the transfer company and investigate the issue. We will generally get back to you with a resolution within two business days.

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