Do you offer refunds?

Yes, we offer a full refund if you cancel the bookings more than 24 hours before travel time.

See: How can I cancel a booking.

If you are requesting a refund after travel time due to a failed pick-up by a transfer company, please get in touch with us here detailing the following:

  • meeting instructions as followed by the passenger/s
  • whether the passenger/s made any attempts to contact the transfer company and;
  • any additional information regarding the issue

We will then open a quality care case, contact the transfer company, and investigate the issue. We will generally resolve the issue within two business days, but our standard SLA is 10 business days if the supplier has returned with additional evidence.

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